FAQ
Frequently Asked Questions
Questions? We Have Answers.
Everything you need to know about our authentic Japanese tea, orders, delivery, and collaborations.
Currently, we offer in-store pickup only. We are working on arranging shipping within Western Australia and interstate shipping. More updates will be provided soon.
Once an order is placed, a confirmation email will be sent to the customer. Customers can collect their order on the selected date by presenting their confirmation email.
Once an order is placed, a confirmation email will be sent. Orders will be packed and dispatched within 1–5 business days. Once shipped, customers will receive a tracking number via email.
We accept Visa and Mastercard.
We are currently in the process of setting up wholesale offerings. Please contact us to discuss further.
If you are interested in collaborating, please contact us via the website or our social media platforms.