FAQ
Frequently Asked Questions
Questions? We Have Answers.
Everything you need to know about our authentic Japanese tea, orders, delivery, and collaborations.
We offer both local pickup from Matcha Garden Café in East Victoria Park, Perth, and Australia-wide shipping for our online tea and matcha products.
Simply select your preferred option at checkout. Shipping fees and available options will be displayed during checkout.
Once your order is placed, you’ll receive a confirmation email. Simply
present this email to collect your order on your selected pickup date.
Once your order is placed, you’ll receive a confirmation email. Orders are packed and dispatched within 1–5 business days, and you’ll receive a tracking number by email once your order ships.
Shipping rates:
- Zone 1 (Perth Metro + rest of WA): $10.95
- Zone 2 (Adelaide/Melbourne/Sydney/Brisbane/Canberra): $13.95
- Zone 3 (Regional remote areas): $15.95
Enjoy free shipping on orders over $100
We are happy to accommodate changes or cancellations if your order hasn’t yet entered preparation. Once an item has been packed for dispatch, we are unable to make changes or offer a cancellation, as the process is already underway.
To request a change, please contact us as soon as possible after placing your order — the earlier you reach out, the more likely we can accommodate it.
Please note that all whole cake orders require at least 3 days’ advance notice.
We are closed on Mondays, and as a result we are unable to prepare cakes for collection on Tuesdays either.
Pick-up is therefore only available Wednesday to Sunday.
Thank you for your understanding — we want to make sure every cake is made fresh and with care!
Changes or cancellations for whole cake orders must be made at least 24 hours before your scheduled pickup date. This gives us enough time to adjust preparation. We’re unable to accommodate changes or cancellations within 24 hours of pickup, as your cake will already be in progress or complete.
We accept Visa, Mastercard, American Express and more.
We’re currently setting up our wholesale offering. Please get in touch to discuss options.
Interested in collaborating with us? Reach out via our website or social media.