FAQ
Frequently Asked Questions
Questions? We Have Answers.
Everything you need to know about our authentic Japanese tea, orders, delivery, and collaborations.
Currently, we offer in-store pickup only. Shipping within Western Australia and interstate is coming soon — stay tuned for updates.
[NOTE: Shipping not yet active — Currently, we offer in-store pickup only.]
Once your order is placed, you’ll receive a confirmation email. Orders are packed and dispatched within 1–5 business days, and you’ll receive a tracking number by email once your order ships.
Shipping rates:
- Zone 1 (Perth Metro + rest of WA): $10.95
- Zone 2 ([location label here]): $13.95
- Zone 3 ([location label here]): $15.95
Enjoy free shipping on orders over $100
We are happy to accommodate changes or cancellations if your order hasn’t yet entered preparation. Once an item has been packed for dispatch, we are unable to make changes or offer a cancellation, as the process is already underway.
To request a change, please contact us as soon as possible after placing your order — the earlier you reach out, the more likely we can accommodate it.
Please note that all whole cake orders require at least 3 days’ advance notice.
We are closed on Mondays, and as a result we are unable to prepare cakes for collection on Tuesdays either.
Pick-up is therefore only available Wednesday to Sunday.
Thank you for your understanding — we want to make sure every cake is made fresh and with care!
We accept Visa and Mastercard.
We’re currently setting up our wholesale offering. Please get in touch to discuss options.
Interested in collaborating with us? Reach out via our website or social media.